Pawtique – Delivery Information

At Pawtique, every order is handled with care — from our warehouse to your doorstep. Whether you're shopping for pet toys, collars, leashes, grooming accessories, comfortable pet beds, or everyday pet essentials, we aim to ensure your products arrive safely, securely, and ready to bring comfort and happiness to your furry companions.

🚚 Delivery Options & Shipping Costs

Shipping costs are calculated automatically at checkout based on your location, selected delivery method, and order details.

Estimated Delivery Times

Standard Delivery: 4–7 working days
Express Delivery: 3–5 working days
Priority Delivery: 2–4 working days

Delivery times are estimates and may vary depending on your location, courier availability, customs processing, and other logistical conditions.

Remote areas and international destinations may require additional delivery time.

🚛 Logistics Method

At Pawtique, orders are shipped through trusted third-party logistics companies and courier partners.

Depending on your location, your pet accessories may be delivered through local or international shipping providers.

Once your order is dispatched, you will receive a tracking number via email or SMS, where tracking is available, allowing you to monitor your shipment until it reaches your delivery address.

Deliveries may be completed through standard courier services, express delivery partners, or local last-mile delivery providers depending on your destination and service availability.

📦 Packaging & Handling

Every Pawtique order is prepared with care to help ensure your pet accessories arrive in excellent condition.

Our packaging process includes:

• Carefully packing pet toys, grooming accessories, feeding essentials, and other products with suitable protective materials.

• Securely sealing packages to minimize the risk of damage during transit.

• Checking products and order details before dispatch.

• Using appropriate packaging for products of different sizes, shapes, and materials.

We aim to deliver your pet essentials clean, secure, and ready for you and your furry friends to enjoy.

🎁 Gifting a Pawtique Order

Looking for a thoughtful gift for a pet lover or their furry companion?

Pawtique offers a range of stylish and practical pet accessories that can make wonderful gifts for birthdays, special occasions, or everyday surprises.

Where available, you may be able to include a personalized gift message during checkout.

Selected orders may also qualify for gift-ready packaging options, depending on product availability and shipping arrangements.

📅 Delivery Schedule

Delivery Days

Monday to Friday

No Scheduled Deliveries

Weekends or public holidays

Actual delivery schedules may vary depending on courier services and destination.

Order Cut-Off Time

Orders placed before 1:00 PM: Eligible for same-business-day dispatch.

Orders placed after 1:00 PM: Typically dispatched the next business day.

Same-day dispatch is subject to product availability, payment confirmation, and warehouse operating conditions.

Orders placed on weekends or public holidays will generally be processed on the next business day.

⚠️ Important Delivery Notes

Remote Areas

Deliveries to remote or less accessible locations may take longer and could involve additional shipping charges.

Missed Deliveries

If a delivery attempt is unsuccessful, the courier may arrange another attempt or provide collection instructions. Additional re-delivery charges may apply.

Incorrect Shipping Address

Please ensure your full name, phone number, shipping address, and postal code are accurate before completing your purchase.

Customs & Import Duties

International orders may be subject to customs duties, import taxes, or additional fees depending on local regulations. These charges are generally the customer's responsibility unless otherwise stated at checkout.

Unexpected Shipping Delays

Delivery delays may occasionally occur due to weather conditions, customs inspections, courier disruptions, high order volumes, or circumstances beyond our reasonable control.

📸 Damaged or Incorrect Orders

At Pawtique, we want every order to reach you in the best possible condition.

If your order arrives damaged, defective, or incorrect, please:

• Contact our customer support team within 48 hours of delivery whenever possible.

• Provide your order number and a brief description of the issue.

• Share clear photographs showing the affected product and its packaging.

• Keep the original packaging until the issue has been reviewed, where reasonably possible.

Our support team will review your request and work toward an appropriate resolution, which may include a replacement or refund.

The 48-hour reporting request does not limit any statutory rights you may have regarding defective or incorrectly supplied products.

📦 Track Your Order

Once your Pawtique order has been shipped, you will receive shipping confirmation information, where available, including:

• A tracking number or tracking link sent by email or SMS.

• Shipment progress and delivery status updates.

• Estimated delivery information provided by the shipping carrier.

Tracking updates may take some time to appear after your package has been dispatched.

If you experience difficulties tracking your order, please contact our support team for assistance.

💬 Need Assistance?

Have questions about shipping, delivery times, tracking information, or a special delivery request?

Please visit the Contact Us page on our website.

Our customer support team will be happy to assist you with delivery-related questions and help ensure your Pawtique shopping experience is smooth and convenient from checkout to doorstep.

At Pawtique, we believe your furry companions deserve the very best. That's why we strive to deliver stylish, comfortable, and practical pet accessories with care and reliability.

Pawtique – Little Luxuries for Happy Paws.